Welcome to Our FAQs
Your Questions, Answered Here
This FAQ section is designed to provide you with clear and helpful answers to common questions about our services. We aim to support your health and wellness journey by addressing your concerns and guiding you through our offerings.
Common Questions
Learn more about our services and policies.
We offer registered massage therapy, manual osteopathy, and naturopathic medicine (including IV therapy), all under one roof in Richmond, BC.
Osteopathy uses hands-on techniques to address structural causes of pain. Naturopathic medicine takes a broader, root-cause approach using nutrition, lab testing, and natural treatment. Massage therapy focuses on muscle tension, circulation, and recovery. Many patients combine two or more as part of one coordinated plan.
Yes. That is the point of having all three services in one clinic. Your practitioners can coordinate your plan instead of you managing separate, disconnected providers.
Osteopathy and massage therapy are both gentle and adaptable. Tell your practitioner about your health history, medications and any injuries at your first visit, and they will adjust your treatment. See a doctor first if you have sudden severe pain, pain after a fall or accident, spreading numbness or weakness, or a fever.
No referral is needed for any of our services. You can book directly online.
We do not offer direct billing. We give you a receipt after each visit that you can submit to your insurer. Coverage depends on your extended health plan, and massage therapy and osteopathy are often covered as separate benefit categories. Check with your provider ahead of time to confirm your coverage.
You can book online at elorawellness.janeapp.com, call 778 877 6776, or reach out through our contact page.
Your first visit includes a discussion of your health history and goals, an assessment specific to the service you are booking, and typically begins treatment the same day.
Comfortable clothing that allows movement, such as shorts, t-shirts, or yoga pants. Your practitioner may need to assess the affected area with your consent.
This depends on your condition and goals, which we will discuss at your first visit. It varies by person and by which service you are using.
Unit 208, 4751 Garden City Road, Richmond, BC V6X 3M7, inside Garden City Plaza.
We are open Monday to Saturday, 9 am to 8 pm. We are closed on Sundays.
RMT massage sessions run from 30 to 120 minutes and cost from $95 to $280 CAD. A 30-minute session is $95, 45 minutes is $113, 60 minutes is $140, 75 minutes is $170, 90 minutes is $210 and 120 minutes is $280.
Osteopathy sessions run 30, 45, 60 or 90 minutes. Most people start with a 60-minute assessment and treatment.
Need more help? We're here for you!
If you have questions that our FAQ didn’t cover, don’t hesitate to reach out. We’re committed to supporting your health and wellness journey. Our team is ready to assist you with any concerns or provide further information about our services.